Terms of service
These terms govern the provision of air conditioning installation, repair and maintenance services by Vitaliy Baranov (BRIZEMAR), sole trader (self-employed / autónomo), Tax ID Y9619937V, to its customers in Marbella and its service area.
1. Scope
These terms apply to installation, repair and maintenance work on air conditioning equipment contracted with Brizemar, including, where applicable, the Brizemar Care offer.
2. Quotes and acceptance
Every job is presented through a written quote, identified with a version number and a validity period. Work does not start until the customer has expressly accepted the quote, through the agreed channel (for example, in writing, by WhatsApp, by email, or by signature). Any change to the scope of work produces a new version of the quote before it is carried out.
3. Scheduling and access to the property
Visits are scheduled within a time window agreed with the customer. The customer must provide access to the property and to the location of the equipment during the agreed window. If the technician cannot access the installation for a reason attributable to the customer and the visit cannot go ahead, Brizemar may charge a failed call-out fee of €30.
4. Cancellations and rescheduling
Customers may cancel or reschedule an appointment by giving at least [CANCELLATION-NOTICE-PERIOD] notice. Notice given later than that may be treated the same as a failed-access visit, depending on the circumstances.
5. Payment terms
The payment method, timing and any deposit required are stated in each quote or in the Brizemar Care offer accepted by the customer. Where nothing specific is stated, Brizemar's general payment terms in force apply.
6. Warranty on workmanship
Brizemar warrants the correct execution of the labour carried out for a period of [WORKMANSHIP-WARRANTY-PERIOD] from the date the work is completed, except in cases of misuse, tampering by parties unrelated to Brizemar, or causes unconnected to the work performed. The manufacturer's warranty on supplied equipment and materials is the one set by the relevant manufacturer.
7. Right of withdrawal for distance contracts
Where the contract has been concluded at a distance or away from business premises, a customer who qualifies as a consumer has 14 calendar days to withdraw from the contract without giving any reason, under Spanish consumer-protection law (Royal Legislative Decree 1/2007). If the customer expressly requests that the service start before this period ends and the service is fully performed, the right of withdrawal is lost once the service has been completely carried out with the customer's express consent and acknowledgement that they will lose that right.
8. Complaints
Brizemar keeps official complaint forms (“hojas de reclamaciones”) available to consumers under the consumer-protection rules applicable in Andalusia. You can request one by writing to [email protected].
9. Governing law and forum
These terms are governed by Spanish law. Disputes with consumer customers will be submitted to the courts that are competent under consumer-protection law.